🔁 Return & Refund Policy

Last Updated: 04.06/2026

At EDIT MY CART, we aim to provide the best shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. 📦 Return Eligibility

You can request a return if:

  • The product is damaged, defective, or incorrect
  • The item is unused and in original condition
  • The product is returned with original packaging, tags, and invoice

🕒 Return Window:

  • You must request a return within 3–7 days of delivery

2. ❌ Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products
  • Innerwear / personal care items
  • Products without original packaging
  • Items bought during clearance or final sale

3. 🔄 Replacement Policy

We offer replacement only in case of:

  • Wrong product delivered
  • Damaged or defective item

📌 Replacement will be processed after verification.

4. 💰 Refund Policy

Refunds are applicable only in the following cases:

  • Product is out of stock
  • Replacement is not available
  • Order is cancelled before shipping

💳 Refund Method:

  • Online payments → refunded to original payment method
  • COD orders → refunded via bank transfer / UPI

🕒 Refund Time:

  • 5–10 business days after approval

5. 🚚 Return Process

To initiate a return:

  1. Contact us within the return period
  2. Share:
    • Order ID
    • Product images (for damage/defect proof)
  3. Our team will review and approve the request
  4. Pickup will be arranged or return instructions will be provided

6. 🚫 Cancellation Policy

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellation is not allowed

7. 📍 Shipping Charges

  • If the return is due to our mistake → Free return
  • If customer changes mind → Shipping charges may apply

8. 📞 Contact Us

For return or refund requests:

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